Over the years, Expert Support has developed and maintained numerous Internet and intranet sites. Our focus has been to work with customers to harness the power of web technology to support and train their own staff. As a result, we consider ourselves "intranet experts," and many of our best web efforts are hidden behind our customers' firewalls.

In 1995, our documentation services required that we become "web-savvy" before most companies decided that a WWW presence was necessary. Several of our most progressive customers wanted to publish their manuals on their web sites, or wanted us to help them publish "customer support" information on their sites. 1995 was also the year that we created our first http://www.xs.com site. A few years later, our involvement with web technology became much more extensive. The requests were twofold: help people create their external sites or, more often, help them utilize web technology for internal purposes.

Over the last few years we have:

• Published hundreds of documents
• Created Web-based training programs
• Created both simple and innovative applications using CGI/Perl, JavaScript, and Java
• Created interfaces to corporate databases
• Maintained the integrity of both small and large-scale sites

We don't have many examples of fancy web pages in our portfolio. Instead, we focus on using the Web and web technology as a tool for information and technology transfer. As such, we spend a good deal of time making sure that our customers get results from their sites, rather than "oohs and ahs" for fancy animation or graphics. However, we can do that, too.