Account Manager

Doug learned to program computers as a high school student in 1967 and has been working with them ever since. He programmed professionally for a while in the wild and wooly days of the 70s, and 80s, then decided he wanted to spend more time talking to humans. For the last 15 years, he has specialized in understanding technical issues and explaining those technical issues to others or managing organizations that understand and explain technical issues to humans.

In the late 80s, Doug managed and built the technical support, sales support, training, QA, and documentation departments for IntelliCorp, an artificial intelligence software company. Doug learned object-oriented software techniques there in 1984 and still thinks they are one of the sanest things to happen to computer programming in the last 25 years. At IntelliCorp, Doug held several positions, including Director of Product Services and Director of Business Development.

After IntelliCorp, Doug was one of the original employees of Qualix Group, a client-server software publisher, where he managed and built the technical support and sales support organization, and served as Vice President of Training and Support. Prior to Expert Support, Doug was owner of The Smalltalk Store, a mail-order source for Smalltalk software. While running The Smalltalk Store, Doug did all sorts of nasty technical work, including printing a technical newsletter, managing a web server, and writing database applications.

Doug manages most of the software documentation projects at Expert Support.

In his spare time, Doug builds and repairs bicycles and is learning to build guitars.

Doug has a Ph.D. in Cognitive Science from the University of California at Irvine and a BA from Yale University.