Senior Engineer and Analyst

Richard has been involved in computer science and engineering projects since 1984, including programming, design, teaching, and writing in commercial and academic environments.

Richard is particularly knowledgeable about decision support systems for help desks and technical support groups, having worked with Quintus, Hewlett-Packard, and Visa on such systems. In addition, he has worked with Rational, Silicon Graphics, and other companies to plan and establish technical support groups and systems.

Richard has experience designing, building, and testing client-server database applications in a variety of enviroments, such as a housing management system, a sales support and order fulfillment system, and bug tracking systems.

Richard has been a business analyst and software architect. He has written business requirements, technical specifications, and technical documentation for Visa, Rational, Novell, and other companies.

Before joining Expert Support, Richard was the Director of Operations for Rasna, an MCAE software vendor. At Rasna, Richard directed the product definition, design, development, and roll-out of Rasna's products, Applied Structures and Applied Motion, on eight hardware platforms. He established and managed the software quality assurance, testing, documentation, training, and customer support departments.

Prior to Rasna, Richard worked at Teknowledge, Inc., where he was a Senior Knowledge Engineer and the Manager of Product Support. At Teknowledge, Richard worked in: technical support, design and development of expert systems, training delivery, course development, and documentation. Richard worked on projects for Rockwell, Procter & Gamble, and General Motors, assisting them in all phases of knowledge system project development: project assessments, feasibility studies, knowledge acquisition, system design, design reviews, implementation, code reviews, testing, and fielding.

Richard has taught computer science, physics, and mathematics at San Jose State University, the College of San Mateo, and overseas.